Terms of Service

Effective Date: April 7, 2026  |  Last Updated: April 7, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), the owner and operator of the website located at lucespizza.rest. By accessing, browsing, or using this Website in any manner — including placing orders, creating an account, subscribing to communications, or simply viewing content — you expressly accept and agree to be bound by these Terms.

If you are using this Website on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the full legal authority to bind that entity to these Terms, and your acceptance of these Terms constitutes acceptance by that entity. In such a case, "you" and "your" will refer to that entity.

Your continued use of the Website after any posted revisions to these Terms constitutes your acknowledgment and acceptance of the modified Terms. Pizza Luce reserves the right to update, revise, or replace any portion of these Terms at any time, and it is your responsibility to review these Terms periodically.

These Terms apply to all visitors, users, customers, and others who access or use the Website and services offered by Pizza Luce.

2. About Pizza Luce — Description of Services

Pizza Luce is a food service business specializing in the preparation, sale, and delivery of pizza and related food and beverage products. Through our Website at lucespizza.rest, we offer the following services and features:

• Online Menu Access: Customers may browse our full menu of food and beverage offerings, including pizzas, appetizers, salads, desserts, and drinks.
• Online Ordering: Customers may place food orders for delivery, carryout, or dine-in (where applicable) directly through our Website.
• Order Tracking: Where available, customers may track the status of their food orders in real time.
• Account Registration: Users may create personal accounts to save preferences, manage orders, and access loyalty benefits.
• Promotions and Special Offers: We may publish coupons, discounts, seasonal deals, and promotional offers on the Website from time to time.
• Customer Support: We provide customer service assistance via email and phone to address order issues, complaints, and general inquiries.
• Gift Cards: Where offered, customers may purchase and redeem electronic or physical gift cards.
• Catering Inquiries: Customers may submit catering requests or inquiries for large-scale or special event orders.
• Newsletter and Communication Subscriptions: With your consent, we may send you promotional emails, news, and updates about Pizza Luce.

Pizza Luce reserves the right to modify, suspend, discontinue, or expand any of the above services at any time, with or without prior notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuation of services.

All food products and menu items are subject to availability. Prices, menu items, and promotional offers are subject to change without notice. Images of food items shown on the Website are for illustrative purposes only and may not exactly represent the final product served or delivered.

3. Eligibility and User Obligations

3.1 Eligibility

To use this Website and place orders, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. By using this Website, you represent and warrant that you meet this age requirement. If you are under 18, you may only use this Website under the supervision and with the express consent of a parent or legal guardian who agrees to be bound by these Terms.

Additionally, you must have the legal capacity to enter into a binding contract under the laws of the United States and the state in which you reside. Persons who have been temporarily or permanently barred from using our services are not permitted to access the Website.

3.2 Account Registration

If you choose to create an account on the Website, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your password secure and confidential at all times;
• Notify us immediately at [email protected] if you discover or suspect any unauthorized use of your account or any breach of security;
• Accept full responsibility for all activities that occur under your account, whether authorized by you or not.

Pizza Luce reserves the right to refuse registration, cancel accounts, or remove or edit content at our sole discretion.

3.3 Prohibited Activities

By accessing and using this Website, you agree that you will NOT engage in any of the following prohibited activities:

• Violating any applicable federal, state, or local laws, regulations, ordinances, or these Terms;
• Placing fraudulent, false, or fictitious orders, or providing inaccurate delivery addresses or payment information;
• Using the Website for any unlawful purpose, including but not limited to fraud, money laundering, or identity theft;
• Attempting to gain unauthorized access to any portion of the Website, its servers, databases, or related systems;
• Using automated tools, bots, scrapers, crawlers, or similar technology to access or extract data from the Website without our express written permission;
• Interfering with or disrupting the integrity, performance, or security of the Website or its servers;
• Uploading or transmitting viruses, malware, spyware, or any other malicious code;
• Impersonating another person, entity, or Pizza Luce employee or agent;
• Collecting or harvesting any personally identifiable information from the Website;
• Using the Website to send unsolicited communications (spam) to other users or third parties;
• Engaging in any conduct that restricts or inhibits any other person's use or enjoyment of the Website;
• Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code of any part of the Website;
• Reproducing, duplicating, copying, selling, or exploiting any portion of the Website or its content for commercial purposes without our prior written consent;
• Circumventing any security measures, access controls, or technological protections used on the Website;
• Posting or transmitting any defamatory, obscene, offensive, threatening, or otherwise objectionable content through any feature of the Website.

Violation of any of the above prohibitions may result in immediate termination of your account and access to the Website, and may subject you to civil or criminal liability under applicable law.

4. Ordering, Payment, and Pricing

4.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food products subject to these Terms. Pizza Luce reserves the right to accept or decline any order at its sole discretion. Orders are confirmed only when you receive a written confirmation via email or through the Website's order confirmation interface. In the event of any pricing error, incorrect item listing, or system malfunction, Pizza Luce reserves the right to cancel confirmed orders and issue a full refund.

4.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are inclusive or exclusive of applicable taxes, delivery fees, and service charges as specified during the checkout process. Pizza Luce reserves the right to change prices at any time without prior notice. Promotional pricing and discounts are subject to specific terms and expiration dates.

4.3 Payment

We accept various forms of payment, which may include credit cards, debit cards, and other electronic payment methods as indicated on the Website. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize Pizza Luce to charge the full amount of your order, including taxes and applicable fees, to the payment method provided.

All payment processing is handled through secure third-party payment processors. Pizza Luce does not store your full credit card information on its servers. Please refer to the relevant payment processor's terms and privacy policy for further information.

4.4 Refunds and Cancellations

Due to the perishable nature of food products, refunds and cancellations are subject to the following policy: Orders may be cancelled prior to preparation. Once an order has entered the preparation stage, cancellation may not be possible. If you experience a significant quality issue with your order, please contact us immediately at [email protected]. Refunds, replacements, or credits are granted at the sole discretion of Pizza Luce on a case-by-case basis.

4.5 Taxes

You are responsible for all applicable sales taxes, use taxes, and other governmental charges associated with your order. The applicable tax rates are determined based on your delivery address and may vary based on your jurisdiction.

5. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, photographs, images, illustrations, audio and video clips, digital downloads, data compilations, and software, is the exclusive property of Pizza Luce or its content suppliers and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Pizza Luce name, logo, trade name, and all related marks, logos, and product and service names are trademarks of Pizza Luce. You may not use, reproduce, display, distribute, or otherwise exploit any trademarks without the prior written permission of Pizza Luce. All other trademarks, service marks, and company names appearing on the Website are the property of their respective owners.

Pizza Luce grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use only, subject to these Terms. This license does not include:

• The right to sublicense, sell, resell, transfer, assign, or otherwise commercialize any portion of the Website or its content;
• Any collection or use of the Website's product listings, descriptions, or prices;
• Any derivative use of the Website or its content;
• Any downloading or copying of account information for the benefit of any third party;
• Any use of data mining, robots, or similar data gathering and extraction methods.

Any unauthorized use of the Website or its content terminates the permission or license granted herein. Pizza Luce reserves all rights not expressly granted in these Terms.

If you believe that any content on the Website infringes your copyright, please send a notice of claimed infringement to [email protected] in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

6. User-Generated Content

If the Website allows you to submit reviews, feedback, comments, photos, or other content ("User Content"), you grant Pizza Luce a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media now known or later developed, in connection with our business and marketing activities.

You represent and warrant that your User Content does not infringe the rights of any third party, is not defamatory, offensive, or unlawful, and that you have all necessary rights and permissions to submit such content. Pizza Luce reserves the right to remove any User Content at its sole discretion without prior notice.

7. Disclaimers — "As-Is" Basis

Pizza Luce expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Any warranty that the Website will be available, uninterrupted, timely, secure, or error-free;
• Any warranty regarding the accuracy, reliability, timeliness, or completeness of information on the Website;
• Any warranty that defects will be corrected or that the Website or its servers are free of viruses or other harmful components;
• Any warranty as to the results that may be obtained from the use of the Website.

Pizza Luce does not warrant or represent that food items shown on the Website will be identical in appearance to those served. Menu items may vary based on ingredient availability, regional differences, and preparation method. Nutritional and allergen information provided on the Website is approximate and may not be fully accurate. Customers with severe food allergies are strongly encouraged to contact us directly before placing an order.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the maximum extent permitted by applicable law.

8. Limitation of Liability

• Your access to or use of, or inability to access or use, the Website or any content thereon;
• Any conduct or content of any third party on the Website;
• Any unauthorized access to or use of our servers or your personal information stored therein;
• Any interruption, cessation, or discontinuation of the Website or services;
• Any bugs, viruses, or malicious code transmitted through the Website by any third party;
• Any errors or omissions in content or for any loss or damage incurred as a result of the use of any content;
• Any food quality, safety, or allergen issues not directly and solely caused by gross negligence or willful misconduct on our part.

In no event shall the total aggregate liability of Pizza Luce to you for all claims arising out of or relating to these Terms or your use of the Website exceed the greater of: (a) the total amount paid by you to Pizza Luce in the twelve (12) months preceding the claim; or (b) One Hundred United States Dollars ($100.00 USD).

Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its respective officers, directors, shareholders, employees, contractors, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to reasonable attorney's fees and court costs) arising from or relating to:

• Your access to or use of the Website;
• Your violation of any provision of these Terms;
• Your violation of any third-party right, including without limitation any copyright, trademark, trade secret, privacy, or other proprietary or intellectual property right;
• Your violation of any applicable federal, state, or local law, regulation, or rule;
• Any content, information, or materials you submit, post, transmit, or make available through the Website;
• Your negligent or willful misconduct.

Pizza Luce reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses. You may not settle any such claim without the prior written consent of Pizza Luce.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms and available on the Website. By using the Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

To the extent that you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for details regarding your rights and how to exercise them.

Our data practices are also governed by the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. We are committed to maintaining fair and transparent data practices in compliance with all applicable federal and state regulations.

11. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. These links are provided for your convenience and informational purposes only. Pizza Luce has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit. Your use of third-party services is at your own risk, and Pizza Luce shall not be liable for any damages or losses caused or alleged to have been caused by your use of or reliance on any third-party content, goods, or services.

Pizza Luce may also use third-party delivery services, mapping services, or payment processors to facilitate aspects of its food ordering and delivery operations. Pizza Luce is not responsible for the acts, omissions, or errors of any such third-party service providers.

12. Food Allergen Notice

Pizza Luce's food products are prepared in facilities that may handle and process common allergens including but not limited to: wheat/gluten, dairy, eggs, tree nuts, peanuts, soy, fish, and shellfish. While we take reasonable precautions to minimize cross-contamination, we cannot guarantee that any menu item is completely free of allergens. Customers with known food allergies or dietary restrictions should contact us directly at [email protected] before placing an order. Pizza Luce shall not be liable for any allergic reactions or adverse health effects resulting from consumption of its products.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or the products and services offered by Pizza Luce shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state where Pizza Luce's principal place of business is located, without regard to any conflict of law provisions that would require the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions below, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located within the applicable state for the purpose of litigating any claims or disputes arising out of or in connection with these Terms or your use of the Website.

The Website is operated from the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your local jurisdiction.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Pizza Luce at [email protected] and provide a written description of your dispute, the relief you seek, and your contact information. The parties agree to attempt in good faith to resolve the dispute informally within thirty (30) days of the date of the written notice. If the dispute is not resolved within this period, either party may pursue formal resolution as described below.

14.2 Binding Arbitration

Except for disputes involving claims of intellectual property infringement or matters eligible for small claims court, you and Pizza Luce agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof (collectively, "Disputes") shall be resolved exclusively through binding arbitration administered by a recognized arbitration organization (such as the American Arbitration Association or JAMS) under its applicable commercial arbitration rules, rather than in a court of law.

The arbitration shall be conducted in English by a single neutral arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitration shall take place on a confidential basis, and the parties agree not to disclose the existence, content, or results of any arbitration without prior written consent from both parties.

14.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Pizza Luce expressly agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

14.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website. Pizza Luce reserves the right, in its sole and absolute discretion, to:

• Terminate or suspend your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately;
• Refuse service to any person for any reason at any time;
• Terminate your account if you violate any provision of these Terms, engage in fraudulent activity, or engage in conduct that is harmful to other users, third parties, or our business interests.

Upon termination, your right to use the Website will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions relating to ownership, warranty disclaimers, indemnification, and limitations of liability.

If you wish to terminate your own account, you may do so by contacting us at [email protected] and requesting account deletion. We will process your request in accordance with our Privacy Policy and applicable law.

16. Changes to These Terms

Pizza Luce reserves the right to modify, amend, update, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where required by law or deemed appropriate, notify you via email or a prominent notice on the Website.

Your continued access to or use of the Website following the posting of any revised Terms constitutes your binding acceptance of those changes. If you do not agree to the revised Terms, you must immediately discontinue your use of the Website. We encourage you to review these Terms periodically to stay informed of any updates.

Changes to these Terms are not retroactive and will apply only to transactions and activities occurring after the effective date of the revised Terms.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, unenforceable, or contrary to applicable law, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect and shall not be affected, impaired, or invalidated in any manner.

The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction, unless expressly provided otherwise under applicable law. The parties agree that the court or arbitrator shall endeavor to give effect to the parties' intentions as reflected in any such invalid or unenforceable provision, and that the remaining provisions of these Terms shall be construed to the maximum extent possible so as to give effect to the overall intent of the parties as expressed herein.

18. Waiver

The failure of Pizza Luce to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver of any breach or default of these Terms shall be deemed a waiver of any subsequent breach or default, and shall not affect the other terms hereof. Any waiver by Pizza Luce must be in writing and signed by an authorized representative of Pizza Luce to be legally effective.

19. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices and agreements published by Pizza Luce on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and all products and services offered therethrough. These Terms supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Pizza Luce with respect to the Website. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

20. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions, labor disputes, supply chain disruptions, power outages, internet service provider failures, or any other events constituting force majeure under applicable law. In such circumstances, Pizza Luce will use commercially reasonable efforts to resume normal operations as soon as reasonably practicable.

21. Accessibility

Pizza Luce is committed to ensuring that our Website is accessible to individuals with disabilities in compliance with applicable provisions of the Americans with Disabilities Act (ADA) and related regulations. If you experience any difficulty accessing our Website or require any content in an accessible format, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

22. Contact Information

If you have any questions, concerns, complaints, or comments regarding these Terms of Service, your use of the Website, or any products or services offered by Pizza Luce, please do not hesitate to contact us using the information below:

We will endeavor to respond to all inquiries within a reasonable timeframe. For urgent matters related to food safety or allergic reactions, please contact us immediately by email and seek appropriate medical attention if necessary.

© 2026 Pizza Luce. All rights reserved. | lucespizza.rest | [email protected]